The absolute classic phrase you might have heard is, in the service industry, “The customer is always right”, but as always there are some people out there who prove this wrong!
We all know, those of us who have worked in a service job especially, what this phrase really means, there are some who think that, sadly, they are better than everyone else and insist that they are treated that way, almost like a king or queen, and treat customer service like peasants.
This woman in this story is working at the check-in counter for an airline is not real, but illustrates a really clever way to deal with quite terribly rude people, customers that is! Her retort to a very not so respectful passenger show him his place in a polite and professional way, it also made me howl with laughter!
Go further down this page to read the story and don’t even think twice to share it, the woman retort is completely amazing! The woman at the check-in desk at LaGuardia Airport in New York needs to have a medal for how she dealt with this nasty customer!
Have you ever dealt with an irate customer? This is the one for you guy n gals!
The Southwest Airlines flight, a really busy and full flight was canceled, because of really bad weather, this single agent was re-booking everyone to fly again another time.
Then, all of a sudden a super angry passenger pushed his way to the head of the line…
He slammed his ticket on the table and said rudely:
“I HAVE to be on this flight and it has to be FIRST CLASS.”
The agent said in reply:
“I’m sorry, sir. I’ll be happy to try to help you, but I’ve got to help these folks first, and then I’m sure we’ll be able to work something out.”
This passenger was really not impressed at all!
Loudly, he demanded so all the other passengers could hear:
“DO YOU HAVE ANY IDEA WHO I AM?”
Then the agent smiled and responded in a split-second, by grabbing her public announcement microphone…
“May I have your attention, please?”
“We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS.”
“If anyone can help him with his identity, please come to Gate 14.”
The folks who happened to be behind him and hysterical with laughter, the man glared at the woman gritting his teeth…
Without even hesitation the woman said, as she smiled nicely:
“I’m sorry, sir. You’ll have to get in line for that, too.”